Last updated: June 2026
Hello Star is a coordination platform for celebrity and talent bookings. This policy explains how cancellations and refunds are handled for booked services.
1. Booking Enquiries
Submitting an enquiry is free and creates no obligation. Charges, if any, are agreed directly between the client and the celebrity/talent with Hello Star coordinating.
2. Cancellations
- Cancellation requests should be raised with the Hello Star team as early as possible.
- Cancellation terms depend on the agreement made for the specific booking and the notice period given.
3. Refunds
- Where an advance has been collected for a confirmed booking, eligible refunds are processed as per the agreed terms.
- Refunds are not available for services already delivered or for no-shows by the client.
- Approved refunds are returned through the original arrangement within a reasonable processing time.
4. Rescheduling
Subject to the celebrity's or artist's availability, bookings may be rescheduled instead of cancelled. Contact our team to request a new date.
5. Disputes
If you have a concern about a booking, contact Hello Star and we will help mediate a fair resolution between the parties.